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Terms & Conditions

In these terms and conditions "Jonetta Moyo Unlimited" means Jonetta Moyo Unlimited website. The words "you" and "your" mean the person or entity contacting "Jonetta Moyo Unlimited" for any purpose.

Once your order for goods is placed, "Jonetta Moyo Unlimited" accepts that the order is final and changes or cancellations cannot be made to the order. By placing an order, you agree to all of the terms and conditions indicated here.

All products listed on "Jonetta Moyo Unlimited" are described to the best of my ability. If there are any questions please do not hesitate to contact me. All effort is taken to ensure this information is correct.

 Payment

The total amount of your order is to be paid at the time of ordering. "Jonetta Moyo Unlimited" does not accept deposits or part payments for the purchase of any goods.

All prices include are in USD and exclude sales tax.

I accept all orders by payment with Visa, MasterCard, Discover, American Express or PayPal. Credit Card and PayPal payments will be processed on the day your order is placed. Goods will be forwarded to you once full payment has been cleared. Service appointments will be confirmed after payment is cleared.

If the card payment is declined by your issuer for any reason, I cannot hold goods against your order and confirm requested appointment times for services.

Security

"Jonetta Moyo Unlimited" aims to ensure that transactions are secure, safe and customer-friendly.

"Jonetta Moyo Unlimited" does not retain Credit Card details.

"Jonetta Moyo Unlimited" will not enter into any transaction on suspicion of use of fraudulent or unauthorized credit card. This includes suspension and cancellation of the transaction and/or prevention of delivery of goods which are the subject of a suspected illegal transaction.

"Jonetta Moyo Unlimited" does not take responsibility for direct or indirect damages and consequential losses suffered by use of fraudulent or unauthorized credit cards.

Privacy

At "Jonetta Moyo Unlimited" we understand the importance of respecting your privacy in terms of the information you provide that identifies you.

Certain information we collect is required for approved business purposes. This may include your full name, e-mail address, billing address, contact phone numbers and credit card number. Please note that credit card details are not retained by "Jonetta Moyo Unlimited".

If you submit information to "Jonetta Moyo Unlimited" through the "Jonetta Moyo Unlimited" website either using an electronic form or by sending an email, we collect that information and use it for the purposes that you have provided it.

We also collect information when people join our mailing list. We may use this information to provide you with special offers, information about new products and special promotions that we think may interest you. If you do not want to receive this information, you can let me know by sending "Jonetta Moyo Unlimited" an email at jonetta@jonettamoyo.com.

Shipping

"Jonetta Moyo Unlimited" uses United States Postal Service to deliver your goods. The cost of postage will be calculated on total weight and charged at the time of processing your order. The postage payable is in addition to your order and will need to be paid at the time of placing your order.

Please also note that the shipping rates for all goods is weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

I ship orders Monday through to Friday. Orders are generally shipped within 48 hours, (excluding weekends) of placing your order, once confirmation of full payment is received. Please allow up to 1 week shipping time within the United States although in most cases delivery is quicker than this. If you have not received your goods after this period, please email me at jonetta@jonettamoyo.com.

Returns and Refunds

“Jonetta Moyo Unlimited” undertakes every measure to ensure that goods leave my studio in perfect condition. Should those goods not be received by you in perfect condition, then any damage to or shortfall in products must be reported to “Jonetta Moyo Unlimited” by within 14 days after receipt of the goods**. All defected goods should be returned in their original packaging with the original order form. Replacement goods will only be shipped after the faulty item is received by ““Jonetta Moyo Unlimited”. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by “Jonetta Moyo Unlimited”.

In the unlikely event that you receive an incorrect item, this should be reported to “Jonetta Moyo Unlimited” within 14 days after receipt of the goods**. All incorrect goods must be returned in their original packaging with the original order form to be sighted by “Jonetta Moyo Unlimited”. Replacement goods will only be shipped after the incorrect item is received by “Jonetta Moyo Unlimited”. In the event that “Jonetta Moyo Unlimited” is unable to replace the item, a full refund will be provided. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by “Jonetta Moyo Unlimited”. “Jonetta Moyo Unlimited” will offer a refund only if we are unable to replace the defective or incorrectly dispatched item and if we are contacted within 72 hours after receipt of the goods.

** If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

No refunds are offered if you have changed your mind about the goods.

Refunds will be issued by credit to the nominated credit card.

Copyright

The contents of this website including all images, text, graphics and logo are the property of Jonetta Moyo Unlimited and are protected by United States and International copyright laws. The information published on this website cannot be copied, reproduced, displayed, distributed, stored or transmitted without authorization from Jonetta Moyo Unlimited.